Holiday Inn Express - Hotel & Suites

Welcome!

The Brand new Holiday Inn Express Hotel and Suites in Las Vegas is now accepting applications. If you would like to join our team and qualify for one of the below positions please contact us using the contact page of this website.

---

GUEST SERVICE AGENT

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. However, the realm of responsibilities will extend beyond that of a typical front desk agent. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

---

NIGHT AUDIT

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Verifies and balances entries and records of financial transactions reported by various hotel departments during day using adding, bookkeeping, and calculating machines. Also oversees the front office and performs all functions of the guest service agent (see guest service job description) during the overnight shift.

---

ROOM ATTENDANT

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Room Attendants are responsible for the cleanliness of guest rooms, hallways, and public areas in the hotel. Responsibilities include: servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing bed linens and replenishing guest room supplies. This position requires strong attention to detail, ability to communicate effectively with guests and team members verbally or in written form, and the ability to bend, lift, and be standing or walking all day.

---

HEAD HOUSEKEEPER

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Supervises work activities of cleaning personnel to ensure clean, orderly attractive rooms in hotel. Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check-outs or discharges in order to prepare work assignments. Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness. Advises manager and desk clerk of rooms ready for occupancy. Inventories stock to ensure adequate supplies. Issues supplies and equipment to workers. Investigates complaints regarding housekeeping service and equipment, and takes corrective action. Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management. Screens job applicants, hires new employees, and recommends promotions, transfers, or dismissals. Conducts orientation training of new employees and in-service training of other employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment. Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills. Records data concerning work assignments, personnel actions, time cards, and prepares periodic reports. Attends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation. May prepare reports concerning room occupancy, payroll expenses, and department expenses.

---

VAN DRIVER

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Van Drivers are responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Van Driver is also expected to support with front desk operations. Primary responsibilities include: driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and concierge duties. Van Drivers must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. A valid driver's license and acceptable driving record is required.

---

BREAKFAST HOST

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The Continental Breakfast Attendant is responsible for setting up the daily complimentary continental breakfast, ensuring that the breakfast items are well stocked, and cleaning up after breakfast. This position requires multi-tasking abilities and ability to effectively communicate with guests regarding breakfast offerings and basic hotel information. A valid Food Handler's permit is required.

---

HOUSEPERSON

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

The Houseperson is responsible for maintaining the cleanliness and appearance of the hotel and providing customers with quality service in a timely and friendly manner. Responsibilities vary but may include: cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, restocking housekeeping stations, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed.